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Software Support

Telephone Support

With a QNS telephone support package, you will have unlimited telephone based support, QNS support technicians are only a phone call away and can assist you with any issues you may have.

Remote "dial-in" Support

If, rather than tying your time up on the telephone, you would prefer a QNS technician to remotely connect securely to your PC or network, across the internet to quickly diagnose and remedy the issue, this can be arranged*. This service can even be undertaken if the user is at home or abroad!

Basic "Virtual Private Network" connection diagram.

remote support diagram

 

 

*Subject to the PC, Fileserver or laptop being connected to the internet.

 

On-site Support

Altenatively, On-site visits by qualified, professional engineers can be arranged.